Shipping Policy


Aquatic Life:

All aquatic life is shipped through UPS 2nd Day Air and UPS Overnight shipping. Every live order is shipped out on Monday for Wednesday arrival and Tuesday for Thursday arrival. All orders placed before Friday 3pm PST will be shipped out the following Monday. Any orders placed during the weekends will be shipped the week after. 

Plants and Dry Goods 

Plants and dry goods are shipped through UPS Ground. These orders will be shipped 2-3 days after your order has been placed. If the product is sold out, please allow 1-14 days for it to be shipped out.

In Store Pick-Up

For In Store Pick- Up, please show a copy of your receipt when picking up. After your order has been placed, please allow a few days for our team to ready your order. We will contact you once your order is ready for pickup. If there are any issues, please contact us at

 DOA Policy

 Live Fish:

At Nolan's Aquarium Co, maintaining the health of our aquatic life is our main priority. Due to complex procedures involved in properly packaging and shipping, we cannot accept the return of any aquatic life. Please select carefully. 

If any aquatic life arrives dead please contact us and follow these steps.

  • Live Arrival Guarantee - Contact us ( the time of the shipment arrival. There is a 2 hour period from when the order arrives to claim the DOA (dead on arrival) fish. After the 2 hours has passed, the Live Arrival Guarantee Policy is no longer valid. 
  • Attach a digital photo of the loss. The specimen should be photographed in the shipping bag and on a solid background.
  • Include your name, order number, and item number of deceased specimens.
  • As of 1/1/22, our Live Arrival Guarantee and Dead on Arrival Policy, will only apply to overnight shipping orders.